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Eligibility for Returns and Exchanges:

  • Damaged or Defective Products:If you receive a product that is damaged, defective, or significantly different from the item ordered, you may be eligible for a return or exchange. Please contact our customer support team within [number of days] days of receiving the product to initiate the return process.
  • Incorrect Orders:If we shipped an incorrect product, size, color, or variant that differs from your order, please notify us immediately to arrange for the correct item to be shipped or a return/exchange.

Return Process:

  • Authorization:To initiate a return or exchange, please contact our customer support team within the specified time frame and provide the necessary details, including your order number, product information, and reason for the return/exchange.
  • Return Authorization:Once your return request is approved, we will provide you with a Return Authorization (RA) number and instructions on how to proceed.
  • Packaging and Shipping:Please ensure that the product is in its original condition, unused, and with all original tags and packaging intact. You are responsible for securely packaging the item and arranging for its return shipment. We recommend using a trackable shipping method to ensure that the returned item reaches us safely.
  • Return Shipping Costs:In cases of damaged, defective, or incorrect items, we will provide a prepaid return label or reimburse reasonable return shipping costs. For other eligible returns or exchanges, the customer may be responsible for return shipping charges.

Refunds and Exchanges:

  • Refunds:Once we receive and inspect the returned item, we will process the refund to the original payment method used for the purchase. The refund will typically be processed within [number of days] days, but the timing may vary depending on your financial institution.
  • Exchanges: If you are eligible for an exchange, we will ship the requested replacement item once the returned item is received and processed. If the requested item is unavailable, we may offer a suitable alternative or provide a refund.

Non-Compliance with Return Policy:

If a returned item does not meet the specified return policy criteria, we reserve the right to reject the return or apply a restocking fee. We will notify you of any such decision and provide an explanation.

Changes to the Return Policy:

We reserve the right to modify or update this return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Contact Us:

If you have any questions or require further clarification regarding our return policy, please contact our customer support team at [provide contact details].